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Privacy Policy Cookies PolicyPrivacy Policy for Hotel Topaz
At Hotel Topaz, we prioritize the privacy of our visitors and guests. This Privacy Policy aims to explain how we collect, use, disclose, and protect your personal information when you visit our website, hoteltopaz.co.ke, or use our services. We are committed to ensuring transparency, trust, and compliance with applicable data protection laws.
If you have any questions, concerns, or require further clarification regarding our Privacy Policy or your personal data, please feel free to contact us.
Scope of Policy
This Privacy Policy applies solely to information collected through our website and online activities. It does not apply to information collected offline or through other channels not directly linked to our website.
Consent
By using our website and services, you explicitly consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.
Information Collection
We collect various types of information to provide and improve our services:
Personal Information: When you contact us, make a reservation, or register for an account, we may collect your name, email address, phone number, company name, address, and other relevant details.
Usage Data: We automatically collect certain information when you visit our website, including IP addresses, browser types, Internet Service Provider (ISP) details, timestamps, and click data. This data is used for website analysis, trend tracking, and demographic insights.
Usage of Information
We use the collected information for the following purposes:
Service Provision: To facilitate website operation, process reservations, and provide customer support.
Website Improvement: To enhance website functionality, personalize user experience, and analyze website usage patterns.
Communication: To communicate with you, provide updates, share promotional offers, and respond to inquiries and feedback.
Security: To prevent and detect fraudulent activities, unauthorized access, and other security incidents.
Log Files
Hotel Topaz employs standard logging procedures to analyze website usage and trends. This includes collecting IP addresses, browser types, ISP information, timestamps, referring/exit pages, and click data. This information is not linked to personally identifiable information and is used solely for website optimization and analytics.
Cookies and Web Beacons
We use cookies and similar technologies to enhance user experience, track website usage, and deliver personalized content and advertisements. Cookies also help us understand your preferences and improve our services. You can manage or disable cookies through your browser settings.
Third-Party Advertising Partners
Our website may feature advertisements from third-party advertising partners. Please refer to the Privacy Policies of these third-party services for detailed information on their data collection and usage practices. Hotel Topaz does not have control over the cookies and tracking technologies used by these third-party advertisers.
Third-Party Links
Our website may contain links to third-party websites. Hotel Topaz's Privacy Policy does not extend to these third-party sites. We encourage you to review the privacy policies of these websites before providing any personal information.
User Rights (CCPA, GDPR, and Kenyan Data Protection Act)
We respect your rights under the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR), and the Data Protection Act, No. 24 of 2019, Laws of Kenya. Depending on your jurisdiction, you may have the following rights:
Under CCPA and GDPR:
While we strive to fulfill all deletion requests, due to technical limitations, complete deletion of user data may not always be possible. However, we are committed to:
Under the Data Protection Act, No. 24 of 2019, Laws of Kenya:
Information: To be informed of the use to which your personal data is to be put.
Access: To access your personal data in our custody.
Objection: To object to the processing of all or part of your personal data.
Correction: To correct false or misleading data.
Deletion: To delete false or misleading data about you.
To exercise these rights, please contact us - Hotel Topaz, and we will respond to your request within one month.
Children's Information
Our services are not intended for children under the age of 13. We do not knowingly collect Personal Identifiable Information from children. Parents or guardians are responsible for monitoring and guiding their children's online activities. If you believe your child has provided personal information to us, please contact us immediately, and we will take appropriate actions to remove such information from our records.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our data practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, our data practices, or your personal information, please contact us at:
Email: reservations@hoteltopaz.co.ke
Phone: +254 713 744 560
Address: TF Mall, Moi Avenue, Nairobi CBD, Kenya